Customer Care Information
Personalised Service
Sassi Sam is a fully secured site but if you would prefer to speak to someone to place your order or you have any questions about our products or our online store, please feel free to contact us during business hours (Monday to Friday from 8am-8pm AEST) on +61 (0) 408 443 033 or email us anytime at sassisam@sassisam.com.
Payment Options
At Sassi Sam we use www.eway.com.au ("eWay") payment system for your glamboyant products. This is at no additional cost to you and you do not have to sign up, it is a very easy system to use. eWay accepts the following credit cards:
- Visa
- Mastercard
If you do not wish to use your credit card over the internet, or are having problems with using your credit card on the website, you can contact us to make a telephone purchase. Alternatively, you can make a direct deposit into our bank account and once your monies have been received your purchase will be posted out to you. Please make sure you include the invoice number in your deposit description.
Credit Card Security
Protecting the safety of your credit card is important to us. Accordingly, we have implemented a number of security measures to maintain the security of our website. We use the highest strength Secure Sockets Layer (SSL) 128 bit encryption to transmit your personal and credit card details with security and privacy using www.eway.com.au. However, shoppers should be aware that there are inherent risks associated with online transactions. For further information regarding credit card security and to view eWay's privacy policy.
Postage and Delivery
Australia
Sassi Sam has two delivery options available. You can select the regular postage option for $6.95 or you can select the express service for $8.95. Orders are generally dispatched within 48 hours after payment has been received. Generally, deliveries to anywhere in Australia will take between 3-7 working days (depending on your delivery address).
Sassi Sam cannot accept responsibility for delays in delivery due to unforeseen circumstances. We recommend that you provide us with a daytime delivery address where someone will be available to accept the delivery, as a signature may be required. If no one is at the specified address at the time the delivery a notice will be left notifying you of the attempted delivery and providing instructions for collection from your nearest post office or re-delivery.
International
Unfortunately, at this time we do not offer a pre-calculated delivery rate to countries other than Australia. We hope to be able to offer this service in the near future, in the meantime, for International orders please contact us by email at customercare@sassisam.com or by telephone +61 408 443 033 for assistance. We will respond to your enquiry quickly with a quote and expected time frame for airmail delivery.
Returns and Exchanges
We want you to love what you've ordered. We take great pride in our casual wear range and strive to ensure that all our customers are more than satisfied with their purchases and are happy with our proficient customer service! But if something isn't right, please let us know.
Time frame for returns and exchanges
If you are dissatisfied with your purchase for any reason, we will gladly provide a refund or exchange as long as you return your unused and unwashed item(s) with all tags attached and packaging intact to us within 14 days of the invoice date.
Returning or exchanging an item
To return or exchange an item(s) please email us at customercare@sassisam.com as soon as possible. You will be required to return your item(s) with a copy of your receipt. Please be sure to indicate your exchange requirements clearly. If the item(s) you have requested are out of stock or discontinued one of our customer service staff will contact you and discuss some alternative options. Returned items that have been worn, damaged or altered from their original state will not be exchanged or refunded and will be returned to the customer.
Postage and handling policy for returns and exchanges
We regret that we are unable to refund the original shipping and handling costs. However, in circumstances where we have inadvertently dispatched an item(s) that is faulty or that does not correspond with your original order and you wish to exchange the merchandise, we will deliver the exchanged item(s) to you anywhere in Australia free of charge. For all other exchanges within Australia a re-delivery fee of $6.95 will apply (to be paid for at the time the merchandise is exchanged).
For international re-delivery rates when exchanging merchandise please contact us for assistance at customercare@sassisam.com. Costs will be at original shipping charges.
We will credit your original method of payment, excluding delivery, (unless goods are faulty or not as ordered) within 3-5 days of receiving the goods at our office.
Address for returns and exchanges
Please note that we are not responsible for any merchandise that is damaged or lost en-route to us. For this reason, please be sure to pack the item(s) you wish to return and exchange carefully. We recommend using a traceable postage method such as registered or express post. It is your responsibility to ensure goods arrive safely to the return address below:
Sassi Sam Pty Ltd
PO Box 311
COOGEE NSW 2034
AUSTRALIA
Find your Size
To make selecting the right size easier for you, Sassi Sam have put together an easy to understand size guide. These measurements are approximate only.
The sizings on the current Sassi Sam products are smaller than usual. It is recommended that you purchase one size larger than you would normally. If you want to double check your size, take a moment to measure yourself following these instructions:
- Measure the fullest part of the bust and your waist
- Keep the tape measure firm but not tight
You can view the Sassi Sam Size Guide here.
Garment Care
To keep your Sassi Sam product looking as glamboyant for as long as possible, use a gentle cycle with no bleaching agents; we recommended you use a wash bag. Do not soak. Do not put it in the dryer and when drying on the line, turn it inside out. Do not iron over the print; we recommend you use a warm iron on the reverse. Do not dry clean.
Resale
You are not permitted to resell any goods or offer any goods for sale in any country. If you would like to stock Sassi Sam products in your store, please contact us at sassisam@sassisam.com.
